1. Introduction
The Project Crew respects your privacy and is committed to protecting the personal data you provide through this website.
This Privacy Policy explains how we collect, use, disclose, and protect personal data when you visit our website, submit an enquiry, or interact with our services online.
By using this website, you agree to the terms of this Privacy Policy.
2. Who We Are
This website is operated by The Project Crew, a sole proprietorship.
Business address
621 Senja Road
13-118
Singapore 670621
Privacy contact
privacy@theprojectcrew.sg
3. What Personal Data We Collect
We may collect personal data that you voluntarily provide when you submit an enquiry, complete a form, or contact us through the website.
Depending on the form or page, this may include:
- Full name
- Company name
- Work email address
- Phone number or WhatsApp contact
- Event date
- Event location or city
- Venue details
- Event type
- Estimated audience size
- Support requirements
- Project brief or event requirements
- Any additional information you choose to provide
We may also collect limited technical data automatically when you visit the website, such as:
- IP address
- Browser type
- Device information
- Pages visited
- Time spent on pages
- Referring website or source
4. How We Use Your Personal Data
We use personal data for purposes including:
- Responding to enquiries
- Reviewing event requirements
- Recommending a suitable support approach
- Preparing quotations or proposals
- Coordinating follow up communication
- Improving website performance and user experience
- Monitoring website usage through analytics
- Maintaining internal records related to enquiries and projects
We do not use the website to send marketing emails or newsletters.
5. Contact Forms and Enquiry Submissions
When you submit a form on this website, your information may be:
- sent to us by email
- stored in our website form system for review and record keeping
- used by our team to respond to your enquiry
If your enquiry relates to Vietnam or a specific market page, we may also store internal tracking information such as the source page or language version used, so we can review and respond more effectively.
6. WhatsApp and Direct Contact
This website may include WhatsApp links or WhatsApp contact buttons.
If you choose to contact us through WhatsApp, your communication will be handled through WhatsApp and will be subject to WhatsApp’s own privacy practices and terms.
We recommend that you avoid sending highly sensitive personal information through messaging platforms unless necessary.
7. Analytics and Cookies
We use Google Analytics 4 to understand how visitors use our website and to improve performance and content.
Google Analytics may collect data such as:
- pages visited
- time spent on pages
- general location data
- device and browser information
- referral source
This information is generally used in aggregated form to understand site usage and improve the website.
Our website may also use cookies or similar technologies to support functionality, analytics, and user experience.
You can control cookies through your browser settings.
8. Embedded Video Content
Some pages on this website may include embedded videos from Vimeo.
When you interact with embedded Vimeo content, Vimeo may collect technical information such as device, browser, usage behaviour, and cookies according to Vimeo’s own privacy practices.
Please refer to Vimeo’s privacy information for more details.
9. Third Party Services
We may use third party services and plugins to operate and improve the website, including services related to:
- contact forms
- email delivery
- analytics
- image optimisation
- website caching
- video embedding
These providers may process data only as needed to support the website and our enquiry handling process.
We do not sell personal data to third parties.
We do not use advertising tracking pixels on this website.
10. Data Retention
We generally retain website enquiry records for up to 12 months, unless a longer retention period is required for ongoing discussions, active projects, legal obligations, or internal record keeping.
Information may also remain in our business email records or internal communication records where necessary for follow up, quotation preparation, project discussion, or operational reference.
When personal data is no longer needed for these purposes, we will take reasonable steps to delete, anonymise, or securely manage it as appropriate.
11. How We Protect Personal Data
We take reasonable steps to protect personal data from unauthorised access, misuse, loss, disclosure, or alteration.
These measures may include:
- secured website hosting
- controlled access to website systems
- use of authenticated email systems
- software and security tools used to maintain the website
However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
12. Disclosure of Personal Data
We may disclose personal data where reasonably necessary for business operations, including to:
- our internal team
- service providers supporting website, email, or hosting operations
- trusted partners or vendors where required to review or support an event enquiry
- authorities or regulators where required by law
We will not sell personal data to third parties.
13. International Projects and Cross Border Coordination
As The Project Crew may support projects outside Singapore, including Vietnam related enquiries, some enquiry information may be reviewed internally for coordination across locations, partners, or suppliers as needed for project planning and response.
Where this happens, we will use the information only for legitimate business and project coordination purposes.
14. Your Rights
Subject to applicable law, you may contact us to:
- request access to personal data we hold about you
- request correction of inaccurate or incomplete data
- withdraw consent where applicable
- ask questions about how your data is used
To do so, please contact:
We may need to verify your identity before processing a request.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, services, or legal requirements.
The updated version will be posted on this page with the revised effective date.
16. Contact Us
If you have any questions about this Privacy Policy or how your personal data is handled, please contact:
The Project Crew
621 Senja Road
13-118
Singapore 670621
Email: privacy@theprojectcrew.sg